SHIPPING, RETURNS & EXCHANGES
Everything you need to know, before and after your Tayl arrives.
Complimentary Shipping
Across India
48 Hours
Return request
3 Days
Size exchange
7–10 Working Days
Delivery after dispatch
Shipping & Delivery
Complimentary standard shipping across India.
In-stock orders are typically dispatched within 12 hours.
Orders placed on weekends, public holidays or during high-volume periods may be dispatched on the next working day.
Delivery typically takes 7–10 working days from dispatch, depending on your location and courier serviceability.
Tracking details are shared by email and/or SMS once your order is dispatched.
Need your Tayl by a particular date? Email contact@tellatayl.com before ordering and we'll check if expedited delivery is possible. Additional charges may apply.
Delivery timelines are estimates and may occasionally be affected by courier delays or circumstances outside our control.
Returns
Eligible returns can be requested within 48 hours of delivery.
Once your return reaches us and passes our quality inspection, the eligible product value will be issued as Tell a Tayl store credit, less the applicable reverse-pickup charge.
Store credit is valid for 3 months from the date of issue and may be used toward a Tell a Tayl purchase of equal or higher value. Any difference in value will be payable by the customer.
To request a return, email contact@tellatayl.com with your order number and reason for return within the return window.
Please wait for your return request to be approved before sending your piece back.
Size Exchanges
Size exchanges can be requested within 3 days of delivery.
Exchanges are available for a different size of the same product only and are subject to size availability.
Once your exchange request is approved, we will arrange a reverse pickup of the original piece. Applicable reverse-pickup charges may apply.
The replacement size will be dispatched once the original piece reaches us and passes our quality inspection.
To request a size exchange, email contact@tellatayl.com with your order number and the size you require.
Please wait for your exchange request to be approved before sending your piece back.
Partial COD
Partial Cash on Delivery is available on eligible orders.
A ₹300 non-refundable Partial COD processing charge is payable online at the time of placing the order.
The remaining order amount is payable at the time of delivery.
The ₹300 processing charge is non-refundable in the event of cancellation, refusal of delivery, non-acceptance of the parcel, return or exchange.
Partial COD availability may vary depending on the order and delivery location.
Return & Exchange Conditions
All returned pieces must be unworn, unwashed, unused and in their original condition.
All original tags must remain attached, and the piece must be returned with its original packaging.
Items showing signs of wear, washing, alteration, stains, makeup, fragrance, deodorant, damage after delivery, or removed or altered tags will not be accepted.
All returns and exchanges are subject to a quality inspection before store credit or an exchange is processed.
Sale or final-sale items, custom-made pieces and gift cards are not eligible for standard returns or exchanges.
If you receive a damaged or incorrect item, please contact contact@tellatayl.com within 24 hours of delivery with your order number and clear photographs of the issue.
An unboxing video is strongly recommended for damaged or incorrect orders, as it helps us verify and resolve the issue.
Please contact us and receive approval before sending any item back. Unauthorised returns may not be accepted.